Return Policy

At Think Nest, we are committed to ensuring your satisfaction with every purchase. Please take a moment to review our Return Policy to understand how we handle returns, exchanges, and refunds.

1. General Return Information

• You have 30 calendar days from the date of delivery to request a return for eligible products.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Certain items, such as digital products, gift cards, or personalized items, may not be eligible for return. Please check the product description before purchasing.

2. How to Initiate a Return

To start a return, please contact our Customer Service team:

• Phone: +61 (02) 4945 5778
• Email: [email protected]

When contacting us, include your order number, product name, and reason for the return. Our team will provide you with instructions on how to return the item.

3. Return Shipping

• Customers are responsible for return shipping costs, unless the item was defective or damaged upon arrival.
• We recommend using a trackable shipping service to ensure your returned item reaches us safely.
• Think Nest is not responsible for items lost or damaged during return shipping.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

• If you need to exchange an item for the same product, please follow the return procedure above and place a new order for the item you want.
• Exchanges are subject to product availability.

6. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us immediately with photos of the damage.
• We will work with you to provide a replacement, repair, or full refund, depending on availability.

7. Non-Returnable Items

The following items cannot be returned:

• Digital products or downloads
• Gift cards
• Personalized or custom-made items

Please verify the product description for any exceptions.

8. Contact Us

If you have any questions about our Return Policy or need assistance with a return, our team is happy to help:

Address: 25 Sheffield St, Auburn NSW 2144, Australia
Phone: +61 (02) 4945 5778
Email: [email protected]